Return & Buyer Protection Policy

Eligibility to open a dispute

If an item arrives damaged, the wrong item is received, or the item is significantly different from the seller's description, the buyer may open a dispute within 3 days of the delivery date.

What buyers must submit

• Clear photos of the item.
• A description of the issue.
• Any additional information requested by Closignly.

Closignly will review each dispute individually.

How resolutions work

If a claim is approved, Closignly may issue Closign Credits equal to the value of the item. Credits are added directly to the buyer's account for future purchases.

About Closign Credits

• Never expire.
• Cannot be redeemed for cash.
• Cannot be transferred to another account.
• Can be used toward any eligible purchase on Closignly.

Claims that are NOT eligible for credits

• Incorrect fit.
• Size preference.
• Color preference.
• Buyer's remorse.
• Accidental purchases.
• Changed mind after purchase.

Seller protection

If the seller accurately described the item, included clear photos, and shipped the correct item, the seller will keep their earnings. Approved buyer credits are issued by Closignly according to the Buyer Protection Policy and should not automatically be deducted from the seller.

Dispute workflow

1. Buyer opens a dispute within 3 days of delivery.
2. Buyer uploads required photos and explanation.
3. Seller is notified and may respond within 3 days.
4. Closignly reviews all evidence.
5. A final decision is made by Closignly.
6. If approved, Closign Credits are issued to the buyer.
7. If denied, the order is closed with no changes.

No returns, no exchanges

Closignly does not operate a return-authorization (RMA) or return-shipping program. All approved claims are resolved through Closign Credits issued to the buyer's wallet.