Returns & Disputes

When buyers can open a dispute

You can open a dispute within 3 days of delivery if:

• The item was not delivered.
• The item is materially different from the listing description or photos.
• The item is damaged or defective in a way that wasn't disclosed.
• The item is counterfeit.

Resolution process

1. Open a case from the order page — the associated Closign Credit is held during review.
2. The buyer and seller exchange information in a private support thread.
3. If both parties agree, the case can be resolved directly (refund, partial credit, or keep-it settlement).
4. If no agreement is reached, Closignly's support team reviews the evidence and issues a decision.

Return shipping

When a return is required, Closignly generates a prepaid return label. The credit is released back to the buyer after the returned item is delivered and confirmed by tracking.

Admin review

Our team reviews photos, messages, tracking data, and listing details. Decisions are made based on Closignly policy and the evidence provided. Reviewed cases typically close within 3–5 business days.